At MAVI STEP, we strive to provide the best customer service possible, starting from the moment you place your order until it arrives at your doorstep. Our payment and shipping policies are designed to make your online shopping experience seamless and stress-free.
Payment and Shipping Worldwide
Payment:
Shop with confidence knowing that we accept Visa, MasterCard, and Maestro cards from any bank worldwide. Our secure online payment system, powered by WayForPay, protects your payment information.
Shipping:
We now ship to all countries worldwide using Ukrposhta, a reliable state-owned postal enterprise subordinated to the Ministry of Infrastructure of Ukraine. Delivery time varies from 14 to 28 business days, depending on the country of delivery. Orders over 49 euros qualify for free shipping. We will ship your package within 2 days after receiving your order.
Please note that due to the ongoing war with russia in Ukraine, where MAVI STEP is located, some delivery delays may occur. However, we are doing everything in our power to deliver your orders as soon as possible.
Shipping Cost:
Our shipping rates are competitive and based on your order value. The shipping cost for all orders is 8 euros. Orders over 49 euros come with free shipping.
Please note that you won’t be charged any additional duties or VAT fees on your orders. The total cost of your order, including shipping, will be calculated at checkout. For example, if you place an order worth 32 euros, the total cost will be 32 euros + 8 euros (shipping) = 40 euros.
Payment and Shipping in Ukraine
Payment:
We offer multiple payment options for customers in Ukraine. You can pay for your order online using your Visa, MasterCard, or Maestro card through WayForPay’s secure online payment system. Alternatively, you can choose to pay in cash or by bank card when picking up your order at our store in the Gulliver Shopping Mall (Kyiv). We also accept money transfers to a PrivatBank bank card, and our manager will provide you with payment details upon confirmation of your order.
Shipping:
We deliver orders through Nova Poshta’s courier, post-box, or branch network. If you reside in Kyiv, you can also opt for self-pickup at our store in the Gulliver Shopping Mall. You can expect your order to arrive within 1-2 business days.
Shipping Cost:
We offer competitive shipping rates based on your order value. If your order value is less than 600 UAH, the shipping cost for payment by bank card, online payment, and payment upon receipt of order is 60 UAH. If your order value exceeds 600 UAH, you’ll enjoy free shipping for payment by bank card or online payment. For payment upon receipt of order, the shipping cost is 60 UAH + the cost of money transfer services by Nova Poshta (20 UAH plus 2% of the order value).
At MAVI STEP, we are dedicated to providing exceptional service and high-quality products. Our payment and shipping policies are designed to ensure that your shopping experience is secure, smooth, and stress-free. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to assist you. Shop with confidence at the MAVI STEP online store today!
